If we want to collaborate across boundaries we need to develop a passion for “the other” who is necessarily different from ourselves. We need to reframe caring as a “hard” organizational capability that is the basis for effective cooperation across roles, silos, and stakeholder boundaries. How can leaders create a culture of caring for other perspectives — inside and outside their team? Is it possible to institutionalize empathy for the logic of other functional verticals, for the world of your customers, your suppliers, your partners in your ecosystem?

This is a transcript of a fireside chat about CARE, featuring Kristine Kawamura (Professor of Management and Academic Director Societal and Global Impact, Drucker School of Management), Michael Augello (Chief Executive Officer, Airbus UpNext), Suzie Lewis (Managing Director, Transform for Value and Executive Fellow at the Center for the Future of Organization), and Maria Ross (Author of The Empathy Dilemma)

View the recording in the video section of this website.